1. What is Homeroast.dk?
Homeroast.dk is your online destination for quality equipment and accessories for coffee roasting and coffee brewing. Whether you're a beginner or an experienced home arborist, we offer products designed to elevate your coffee experience to new heights.

2. What is air-roasting and why is it an advantage?
Air-roasting is an innovative method where hot air is used to roast coffee beans evenly and precisely. This technique reduces the risk of burnt beans, reduces smoke generation and gives you full control over the roasting process. It is particularly suitable for light to medium roasted beans.

3. How do I maintain my coffee roaster?
To ensure a long life for your coffee roaster, we recommend regular cleaning. The ceramic-coated roasting housing can be easily cleaned with a dry cloth or a mild disinfectant wipe. Avoid harsh cleaning agents as they can damage the surface.

4. Can I share my roasting profiles with others?
Yes, with our app you can easily share your personal roasting profiles with friends and other coffee enthusiasts. The app also allows you to save and replay your profiles with precision.

5. What do I do if I experience problems with a product?
If you encounter problems with one of our products, our customer service is ready to help. We offer advice, repairs and, if necessary, replacement of the product.

6. Which payment methods do you accept?
We accept a wide range of secure payment methods, including credit cards and PayPal. All transactions are encrypted for your security.

7. Sender I internationally?
Yes, we offer international express shipping with DHL to most countries in the world. You can select your country and currency on our website to see available delivery options and costs.

8. Can I return a product?
Yes, we offer a 30-day return policy on unopened and unused products. Contact our customer service to start the return process.

9. How do I download the app?
Our app is available on iOS, Android and Windows. You can find download links directly on our website under the " Support " section.

10. How does your warranty work?
All our products come with a standard warranty that covers defects in material and workmanship. The warranty period varies depending on the product. If your product experiences a warranty-covered fault, we will repair or replace it free of charge.

11. Can I track my order?
Yes, as soon as your order has been shipped, you will receive an email with a tracking number that you can use to follow the status of your order via our shipping partner's website.

12. What delivery options do you offer?
We offer express delivery with flexible delivery options.

13. Do you offer a volume discount for larger purchases?
Yes, we offer volume discounts for large purchases, especially for companies and cafes. Contact our sales team for a tailored offer.

14. How do I sign up for your newsletter?
You can sign up for our newsletter at the bottom of our website. As a subscriber, you receive the latest news, exclusive offers and coffee tips directly in your inbox.

15. How does your customer service work?
Our customer service is available via email, chat and phone. We endeavor to answer all inquiries within 24 hours on weekdays. kontakt@homeroast.dk

16. Can I see the products physically before I buy?
Although we do not have a physical store, we offer detailed product descriptions, images and user reviews on our website to help you make an informed decision. We are planning to open a cafe/shop in the future.